• Entrance is through the front security door ONLY.
Members are prohibited from giving any other person access via their swipe access.
Members found doing so may be charged a casual gym visit fee and/or have their membership cancelled
• You are welcome to use our parking facilities at the rear of our building, but you must access the gym from the front security door. Please be mindful of pedestrians on and around our driveway and parking area. Drive slowly and practice caution.
• If you open the garage roller doors it becomes your responsibility to close them before you leave the gym.
You cannot assign this responsibility to another member
• Be responsible and exercise safely at all times.
If you are uncertain of how to use the equipment correctly please ask a staff member for a demonstration
• Abide by all of the notices displayed in and around the gym at all times
• It is our preference that you do not bring your children to the gym. Where this is unavoidable it is your responsibility to ensure that they do not use ANY of the gym equipment and that they remain out of the way of other gym members in a safe space in the gym and are always under your care and attention. We expressly prohibit you bringing sick children to the gym.
• Please return all used gym equipment back to where it belongs. It is courteous to do so and helps minimise risks associated with having gym gear laying around where it may become a potential hazard
• Please turn off the fans once you have finished using them
• Use the cubby holes to stow your personal gear – not the floor as this becomes a safety hazard
• Minors (16 and under) access is limited to the following staffed hours of the gym unless accompanied by their parent/guardian whom is also a gym member:
- Monday to Thursday 6.00am to 6.00pm
- Friday 6.00am to 4.30pm
- Saturday 7.30am to 10.30am
- Sunday no access
• Senior Access is limited to our off-peak hours:
- Monday to Tuesday 7.00am to 3.30pm
- Wednesday 7.00am to 6.00pm
- Thursday to Friday 7.00am to 3.30pm
- Saturday & Sunday 24/7
• Membership Hold/Freeze
You can put your membership on hold via our member portal:
https://theachievementroom.gymmasteronline.com/login
Our portal can also be accessed using the Gym Master Member app. You will not be billed during the hold period. A hold fee of $15 will apply on set up. Your membership will re-activate and your billing re-commence at the end of your hold or on accessing the gym – whichever is earlier.
A hold can be applied for a minimum of 1 month and a maximum of 3 months per year.
• Cancellation of Membership
30 days’ notice of cancellation is required on all minimum term memberships. A cancellation request can be sent through our member portal or you can advise the office in person. The 30 day period will be effective from the date of your request, where membership fees remain payable and your gym access remains active also.
• Automated Billing Fees
Where you opt to pay for your membership by credit card, transaction fees will apply (2.76% of transaction value + 35c)
A rejected transaction fee of 70 c will apply
A rejected transaction fee of $4.60 will apply to rejected transactions paid via bank account
Real Time (online) transactions initiated by you incur a 35c transaction fee
If you are having difficulties meeting your payment obligations please let us know so that we can find an agreeable solution
